Ph3Overview /h3pDiesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores. /ppbGlobal CRM Analyst /b /ppAt Diesel Headquarters, located in Breganze (VI), we are looking for a Global CRM Analyst to join the Diesel Global Business Insights Retail Excellence department, recently created to drive Direct Channels performances and execute the transition towards a Customer Centric culture. Within this area, the Business Consumer Intelligence team is accountable for providing both business and consumer insights to Diesel Leadership teams, supporting key decision-making processes. The CRM Data Analyst will play a central role in shaping Diesel’s customer intelligence strategy by turning raw data into meaningful insights that improve loyalty, personalization, and campaign effectiveness. The candidate can make a significant impact by setting the foundations for data-driven CRM activities across Diesel HQ, regional offices, and the retail network. This role offers the opportunity to develop advanced analytical skills, gain deep knowledge of CRM platforms and customer data models, and directly influence how Diesel builds long-term customer relationships. /ppbKey Responsibilities: /b /pulliCRM Reporting Analytics: Develop, maintain, and optimize reporting packages on CRM activities (clienteling, email, loyalty), ensuring management and business partners receive clear, actionable insights. /liliCustomer Segmentation: Support the creation and evolution of segmentation models to improve targeting and personalization across channels and regions. /liliOne to Many Campaign Performance: Monitor and evaluate the effectiveness of CRM campaigns, tracking key KPIs such as open rates, click-through rates, retention, churn, and lifetime value. /liliOne to One Clienteling Campaign Performance: Monitor and evaluate the effectiveness of Clienteling campaigns, tracking key KPIs such as task creation, conversion rate, sales generated, number of appointments. /liliManagement Presentation: Contribute to presentations for Diesel and OTB Top Management, ensuring insights are clearly communicated and aligned with strategic priorities. /liliBusiness Partner Support: Act as the data and analytics partner for CRM, Marketing, Retail, and E-commerce teams, helping to transform business needs into dashboards, reports, and analyses. /liliData Quality Governance: Support the development of a “CRM Data Dictionary” ensuring data accuracy, KPI consistency, and reliability across teams. /liliData Culture Training: Promote the adoption of CRM insights and dashboards across business users, monitor utilization, and support the manager in actions to strengthen a data-driven culture. /liliAd-hoc Analysis: Deliver customer and campaign-focused analyses on demand to support specific business initiatives or problem-solving needs. /li /ulpbKey Stakeholders and Business Partners: /b /pulliGlobal Business Insights Retail Excellence, with a focus on CRM Customer Experience /liliRegional CRM and Marketing referents /liliMarketing Communication /liliE-commerce Omnichannel Teams /liliGlobal Merchandising /liliIT Data Management /li /ulpbSkills Experience /b /pulliBachelor’s and/or master’s degree in data Analytics, Statistics, Business, Marketing Science, Computer Science, or related fields. /lili2–4 years of experience in CRM analytics and customer insights. /liliPrevious work experience in Fashion Retail is a strong plus. /liliExperience with data visualization tools (Power BI, Tableau, or similar). /liliAppreciated knowledge of Python or R for statistical analysis and modeling. /liliUnderstanding of CRM platforms (e.g., Salesforce, Adobe Campaign) is a plus. /liliFluent English and Italian are a must (other languages beneficial). /liliGood command of MS Office (advanced Excel and PowerPoint). /liliStrong analytical mindset with proven ability to interpret large, complex datasets. /liliConfidence in insights generation, on top to zero defect analysis. /li /ulpbPersonal Characteristics: /b /pulliExcellent analytical thinking and numeracy skills. /liliStrong attention to detail, quality, and accuracy. /liliAbility to collaborate effectively with cross-functional partners. /liliStructured and responsible way of working, with an execution results-oriented mindset. /liliEnthusiastic, proactive, and a strong advocate for data-driven decision-making. /liliFast learner, curious, and adaptable to change. /liliStrong communication skills to translate technical insights into business impact. /liliPassionate about solving complex business problems with data. /li /ulpbLocation: /b Breganze (VI) /pp#DSL #LI-AR /p /p #J-18808-Ljbffr