OverviewThis is an exciting opportunity to join Italy's highest performing International School for the last five years and to be part of a strong and friendly community. We provide a British Curriculum to Key Stage 4 and deliver the 1B Diploma in the Sixth Form.We are looking for a resource to join the ICT Department, providing first-level helpdesk support and administrative assistance related to the school's IT services. The position reports to the ICT Director and works closely with the IT technicians.This position is open to candidates belonging to the Protected Categories as defined by Italian Law *******, with a recognised disability of 46% or higher.The ideal candidate will have excellent organisational and administrative skills, with the ability to manage workload independently and support the smooth operation of the ICT department. You will be collaborative, flexible, and reliable, and able to assist both staff and students effectively, with a strong command of English as the school operates entirely in English.Responsibilities
In this role, you will provide first-level helpdesk support by managing incoming requests, resolving straightforward technical issues (including access to Microsoft 365, printing, and basic device troubleshooting), and escalating more complex cases in line with internal procedures.You will also support key ICT administrative activities such as monitoring software licences and service contracts, maintaining accurate device inventories, preparing reports, and ensuring documentation, procedures, and records are kept up to date.In addition, you will contribute to effective communication and organisation within the department by updating SharePoint pages, drafting clear guidance for staff and students, and maintaining operational templates and checklists to support efficient and well-structured ICT services.
Qualifications and Skills
Excellent organisational and administrative skills, with the ability to manage workload independently and support the smooth operation of the ICT department.Collaborative, flexible, and reliable, able to assist both staff and students effectively.Strong command of English; the school operates entirely in English.
Application and SafeguardingAppointment is subject to checks with previous employers as well as criminal records checks. Applicant must complete the BSM application form available on our website.Deadline for applications is 30 April ****.Commitment to Safeguarding
The British School of Milan is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants must be willing to undergo child protection screening, including reference checks with previous employers and a criminal records check.Our Safeguarding and Child Protection Policy can be found on the BSM Website.As an equal opportunities employer, The British School of Milan is committed to a culture of diversity, equity and inclusion. We believe that a diverse staff body reflects and supports the diversity of our students and wider society and leads to a cognitive diversity that promotes excellence in all areas.
About The British School of MilanThe British School of Milan - Sir James Henderson is a leading co-educational day school, recognised as one of the top British schools in Europe. Founded in ****, the school caters to students aged 3 to 18, offering the English National Curriculum in the Primary School and the International Baccalaureate (IB) Diploma in the Sixth Form. The school is acclaimed for its 'excellent' teaching, small class sizes, and supportive atmosphere, fostering both academic success and personal growth. With exceptional programs in sports, music, art, and drama, it provides students with a well-rounded education in a vibrant international community in Milan.#J-*****-Ljbffr