PAzienda: strongThe Gritti Palace a Luxury Collection Hotel Venice /strong /ppOrganization Description /ppThe Luxury Collection Hotels Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe’s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. /ppbrFrom legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination’s heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.In joining The Luxury Collection, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you. /ppThe Gritti Palace, a Luxury Collection Hotel in Venice, part of Marriott International, is currently looking for aFront Desk Supervisor, reporting to the Front Desk Manager. /ppThis is full-time position, 5 days a week with 2 days off. /ppThis is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world’s elite at international city events such as the Biennale, Carnival and the Venice Film Festival. /ppJob Description /ppA Front Desk Shift Leader is a supervisor responsible for overseeing front desk operations during a specific shift, which includes supervising staff, handling customer issues, and managing daily administrative and financial tasks. Key duties involve delegating tasks, ensuring excellent customer service, resolving conflicts, performing cash management, and guaranteeing the effectiveness of the flow of information across all departments. /ppWhat you’ll do /ppAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the system and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications. /ppAssist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. /ppKey Responsibilities Summary /ppGuest Services Check-In Operations /pulliManage guest check-ins by verifying identity, processing payments, assigning rooms, and issuing keys. /liliResolve payment issues and follow up on guest satisfaction. /liliCoordinate with departments (e.g., Concierge, Housekeeping) to address guest requests and problems. /liliHandle cash operations: count bank at shift start/end, balance and drop receipts. /liliSet up guest accounts, verify billing, and process various payment types. /liliComplete cashier reports and maintain accurate logs and contingency lists. /liliNotify Loss Prevention/Security of any theft reports. /liliAssist management in training, coaching, and evaluating staff. /liliAct as a role model and first contact for employee concerns under the Open Door Policy. /liliFoster teamwork and maintain positive working relationships. /li /ulpProfessional Standards Communication /pulliEnsure compliance with company policies, safety procedures, and appearance standards. /liliCommunicate professionally with guests and staff, both verbally and in writing. /liliUse POS/computer systems efficiently and maintain confidentiality. /li /ulpWhat you’ll need: /pulliYou must possess the legal right to work in Italy, a valid work permit for full time role (40 hours/week) /liliFluent in English and Italian /liliPrevious Front Office experience in luxury Hotels (at least 3 years) /liliKnowledge of Opera /liliA warm, people-oriented demeanor and a team-first attitude /liliPositive outlook and outgoing personality /liliFlexibility, problem-solving skills and multi-tasking ability /liliThe ability to stand, sit or walk for extended periods of time across a work shift /li /ulpWhat we offer: /pulliProfessional career progression at international level in 9000 Marriott hotels /liliLearning and development opportunities online, on the job and in class /liliDiscounts on hotel rooms, gift shop items, food and beverage /liliExperienced management motivated and engaging colleagues /liliCharity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program /li /ulpUniform – Laundry service /ppExplore our very big world /ppAs a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. /ppYou’re welcomed here /ppOur highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. /p #J-18808-Ljbffr