Experteer OverviewIn this IT Expert role, you support and enhance Contract Logistics Information Systems to keep systems stable and responsive. You will lead and assist system implementations, onboarding customers, and go-live activities, while driving process improvements across IT and operations. You'll coordinate releases, perform integration testing, and build user training and knowledge bases to boost adoption. Collaboration with cross-functional teams ensures compliance and local system enhancements, shaping efficient logistics IT. This role offers meaningful impact in a global leader's tech-driven logistics network.BenefitsProvide operational and post-implementation support for Contract Logistics Information SystemsLead and support system implementations including onboarding, environment configuration, and go-live/hypercareCoordinate release management and execute integration testing for stabilityConduct user training and maintain internal knowledge bases for system adoptionCollaborate with corporate teams and SMEs to drive compliance and improvement projectsAnalyze and optimize operational processes leveraging new functionalities and integrations (EDI, replication, A2A)Manage ticketing systems, follow up on issues, and generate analytical reportsSupport hardware and system setup in WMS, including barcode printers and label printingResponsabilitàBachelor's degree in information systems, logistics, or a related fieldMinimum 4 years of experience in IT support or logistics systemsSolid understanding of BY WMS & Moca Programming, ERP/MRP/CRM/WMS systemsExperience with databases and advanced Excel skillsKnowledge of SQLStrong communication, analytical skills and attention to detailExperience in software testing and quality assuranceFluent in written and spoken English and Italian
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