Cluster Director of Operations - Chia Laguna - Sardinia
Permanent | Italian Hospitality Collection | Italia
Posted On 01/02/2025
Job Information
Resort Chia - Domus de Maria (CA)
Hospitality
City Domus De Maria
State/Province Cagliari
09010
Job Description
We are looking for a Cluster Director of Operations who will also be in charge of the F&B department for the Chia Laguna Resort, composed of three hotels: Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia Curio Collection by Hilton, and the 240 room Hotel Village.
As a Cluster Director of Hotel Operations, you will be responsible for managing daily hotel operations in the continuing effort to deliver the brand promise, creative and outstanding guest service, as well as financial objectives.
Requirements
Specifically, you will be responsible for performing the following tasks to the highest standards:
* Lead and manage daily hotel operations including, but not limited to seasonal and strategic planning, hotel budgeting and forecasting, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital and property improvement plans, responding to guests inquiries and concerns, and coordinating the necessary internal team communication schedule.
* Oversee service quality, guest satisfaction, and brand standards compliance, including the implementation of Forbes 5-star service protocol and Hilton Quality Assurance standards.
* Drive and guide financial performance based on established objectives. Identify operational performance, productivity, and efficiency opportunities, and implement measures to maximize their impact.
* Implement and manage the hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques, and problem resolution.
* Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, regular 1-to-1 feedback sessions, leadership coaching, professional career development, conducting annual PDRs (personal development reviews), and delivering recognition and reward.
What will it be like to work with a Hilton Brand?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest
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