Sales Support Representative – WI, Transport Division
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This role supports the sales organization in managing customer requests, quotation activities, and day‐to‐day customer support.
Key Responsibilities
Customer Support
* Respond to customer inquiries and resolve issues or concerns in a timely and professional manner
* Provide product information and basic troubleshooting support
* Present product features and benefits, demonstrating value to customers
* Perform sizing and product selection for non‐complex applications by identifying the most suitable solutions within the portfolio
* Build and maintain positive, professional relationships with customers
* Monitor customer satisfaction and proactively address concerns
* Deliver high‐quality customer service and support
* Manage and resolve customer complaints effectively
Sales Support
* Support the sales team with administrative activities and data entry
* Prepare quotations and sizing calculations
* Monitor and update customer and opportunity information in the CRM system
* Provide support during sales meetings and presentations
* Identify and create lists of potential customers
* Maintain and manage sales databases
* Support follow‐up activities related to customer opportunities and quotations
* Prepare reports and sales‐related documentation
General Responsibilities
* Maintain solid knowledge of products, services, and company policies
* Collaborate with internal departments to improve the overall customer experience
* Contact customers to ensure satisfaction with products and services
* Stay up to date on industry trends and competitor activity to support the sales team with relevant insights
* Contribute to team success by supporting related activities when needed
* Continuously learn and adapt to new product launches and updates
* Work closely with the operations xrdztoy team to help ensure on‐time delivery
Qualifications
* Bachelor's degree in engineering or a related field, or high school technical diploma
* At least 2 years of experience in a similar role
* Strong analytical skills and ability to interpret complex information
* Proficiency with sales tools and software, such as Salesforce and CRM systems
* Excellent written and verbal communication skills
* Ability to work both independently and collaboratively in cross‐functional teams
* Good command of the English language, both written and spoken
Location
Lainate (MI)