Come and Work with Us
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Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you an Italian native or fluent with strong English communication skills? Looking to build a career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Nightshift Italian Customer Support team.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere, offering exceptional homes and personalized luxury travel experiences through its premium service.
Responsibilities
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- Manage hosts and guests queries
- Be able to present the best available solutions taking advantage of a community marketplace with millions of users
- Join a specialized and open‑mind team that offers support through written communication and phone
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
Qualifications
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- Previous experience in Luxury and Premium Support - mandatory
- Availability to work night shifts - mandatory
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High‑speed internet access and appropriate conditions for remote work
Benefits
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- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company‑wide initiatives, including our EverBetter wellness program
- Job stability
- Life‑long skills and experience
- Excellent work culture
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today! xlwpduy
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