Amazon Pickup and Return (PARP) is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.
The Partner Operations Lead - ITES PARP will lead a team of 6 Sales Operations Manager in ITES in charge of the management of the Amazon Locker fleet. This includes the installation and maintenance of Amazon Lockers, sourcing and importation of goods, supplier management, program OPEX and CAPEX monitoring, cross functional project management and Ops processes continuous improvements. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, Locker host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.
Key job responsibilities
* Lead and coach a team of 6 Sales Operations Manager spread across Italy and Spain on day-to-day Operations
* Manage the end-to-end installation and maintenance process for Amazon PARP products
* Drive continuous improvement projects in installation and maintenance processes
* Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed
* Control program OPEX and CAPEX and drive cost reduction initiatives
* Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for hardware uptime
* Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
* Partner with global Partner Operations to innovate on behalf of the business and develop best practices
* Develop materials for service providers and host partners
* Report on daily, weekly, monthly KPIs and projects to senior leadership
* Lead service provider contract negotiations
* Promote and develop an environment which is receptive and adaptable to business change- Master’s degree, with academic focus on engineering, operations management, or similar field
* 5 years experience in Operations
* at least 1-2 years experience leading Operations team especially day-to-day, reporting, deliverables, coaching and career
* Relevant experience managing external suppliers and handling Director/C-level negotiations
* Experience managing multiple priorities in ambiguous environment
* Experience influencing peers and stakeholders at all levels
* Highly tech-literate, with ability to learn new systems quickly
* Fluency in English and Italian OR Spanish- Experience working within a high-growth, technology company
* Experience in finance, business management and sales operations
* Knowledge of SQL, advanced Microsoft Excel
* Six Sigma or Lean certification
* Fluency in Italian and Spanish
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