Pol liManage a group of managers to invent for customer experience and simplify for operation efficiency. /li liCoach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. /li liGuide the team towards continuous improvements using data, metrics, and customer feedback. /li liDevelop operations process to achieve business goals and to obsess the customer. /li liManage complex operational issues by developing, tracking and analyzing key performance indicators. /li liProvide regular performance metrics report focusing on operational excellence and customer experience. /li liBuild strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers. /li liServe as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches. /li liBe the Voice of the Customer and provide feedback to the team to improve customer experience. /li liHandle complex problems/efforts, decisions, and escalations. /li liCommunicate and drives strategic initiatives. /li liEnsure the right people are in the right job and creates leadership opportunities. /li /ol h3Basic Qualifications /h3 ol liRich experiences in managing large operations/customer service teams with extensive knowledge in Logistics. /li liAbility to attract, develop retain talents in the organization. /li liExperienced in managing, coaching, and develop Team Leads on various aspects of their jobs. /li liUnderstand legal and commercial framework and documentation across all the Logistics products and processes including Sea, Air, customs documentation, import/export, international trade, and trade compliance. /li li15+ years experiences in freight forwarding, focusing on Customer Service, Operations, or Key Account management. /li liCustomer-facing and interaction skills with high level of customer orientation. /li /ol h3Preferred Qualifications /h3 ol liAdvanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field. /li liExperience in cross boarder logistics in e-commerce. /li liCertified in Quality, Six Sigma, or Lean. /li liProven experience in leading cross-functional projects and managing company-wide programs. /li /ol pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr