HSPI S.p.A. is a management consulting company supports the Client through the change processes generated by Information & Communication Technology and is specialized in Business Consulting, IT Strategy and Governance and Digital Innovation. Main Responsibilities: Drafting of process documents and procedures and drafting of additional specific deliverables as a result of the activities carried out in the project; Project Management: planning, management and supervision of projects, organization of team activities in compliance with shared programming, monitoring of progress, identification of critical issues and risks and related corrective actions; Customer relationship management, to ensure the satisfaction of needs/requirements; Assessment, re-engineering and support for the implementation of the processes of the Information Systems Departments, according to industry best practices (COBIT, ITIL); Drafting of the functional requirements of IT tools and technological architectures to support ITSM processes and IT services; Drafting and execution of organizational Change Enablement plans; Monitoring the progress of projects for the implementation of ITSM processes and platforms. Skills required: At least 5 years of experience in the role Experience in using some of the main IT Governance and IT Service Management frameworks (ITIL4, COBIT, Prince2, PMBoK, ISO20000,); Knowledge of the main IT Service Management platforms (e.g.: ServiceNow, BMC,) and ability to define solution requirements based on customer needs; Knowledge of the fundamental components of a modern IT infrastructure, HW/SW and interconnection networks; Soft skills required: Ability to manage meetings with customers and suppliers; Ability to coordinate Junior and recent graduate resources, attention to the team, ability to grow their skills; Organizational autonomy and goal orientation and spirit of initiative/proactivity. Required Education: Bachelor's degree in STEM disciplines (Economics, Engineering, Computer Science and Mathematics). What HSPI offers: Stimulating work environment that fosters professional growth and career paths; High autonomy and responsibility; Direct relationship with the company's management and customers HYBRID working mode; Opportunity to experience oneself in an international, young and dynamic group context and to be included in work teams at prestigious clients of primary importance, including international ones. A permanent contract is offered. HSPI LI-HYBRID