PpWe are currently looking for a: /p h3Customer Success Specialist /h3 h3Main Responsibilities /h3 ul liCustomer Onboarding: Welcome new customers, guide them through our products and services, and ensure they have a clear understanding of the features offered. /li liOngoing Support: Provide continuous support to customers, address any issues or questions, and anticipate their needs to maximize satisfaction. /li liFeedback Collection: Gather feedback from customers to continually improve our products and services, acting as a bridge between users and our development team. /li liData Analysis: Utilize data and metrics to assess customer performance and identify opportunities for process improvement. /li /ul h3Requirements /h3 ul liProven experience in customer relationship management, preferably in the IT sector. /li liExcellent communication and interpersonal skills. /li liProactive problem-solving ability and the capacity to work independently. /li liIn-depth knowledge of the products and services offered. /li liFamiliarity with data analysis tools and the ability to translate data into meaningful actions. /li liResults-oriented and customer-focused. /li /ul h3Necessary Skills /h3 ul liExcellent verbal and written communication skills. /li liAbility to work in a dynamic environment and adapt quickly to changes. /li liTeam spirit and the ability to collaborate with various departments. /li /ul h3Economic Offer /h3 pWe offer a competitive compensation package, commensurate with the candidate's skills and experience. Additionally, we provide the following benefits: /p ul liFlexible Work: Opportunities for flexible work to promote a healthy work-life balance. /li liContinuous Training: Access to training and development programs to constantly improve your skills. /liliDynamic Work Environment: A passionate team and a stimulating work environment in the heart of Milan. /li /ul pIf you believe you have the necessary skills and experience to excel in this role, please submit your resume and a cover letter. We look forward to welcoming a new member to our customer success team! /p /p #J-18808-Ljbffr