Field Service Digital Support Coordinator
Location: Verona-Dossobuono, Italy. This position requires working from the office 90% of the time and occasionally from home.
At INNIO We Offer You
* A fast-growing international business environment
* Being part of a young, supportive and enthusiastic team
* Learning opportunities and other development opportunities to craft your career path
* Flexible working time
* Private Health Insurance
* Hybrid working model – we work both from our office and home office
Your Responsibilities
* Support daily administrative operations for field services in a digital environment and matrix organization.
* Support engines connectivity and remote monitoring systems.
* Provide digital support for field services and assist with data analytics to optimize service performance.
* Ensure efficient workflow, accurate documentation, and timely communication.
* Use digital tools and platforms (Microsoft Office, SharePoint, Teams, Oracle ERP, SFDC, Excel, SQL, Tableau).
* Work with ticketing systems, maintenance planning, and ERP platforms.
* Adapt quickly to new digital platforms, connectivity solutions, and data analytics processes.
* University students and fresh graduates are welcome to apply; experience of 1-2 years of administrative support, preferably in IT, Digital, or Field Service environments is an advantage.
* Previous experience in a matrix organization or cross-functional team environment.
Your Profile
* Ongoing or finished Bachelor’s degree in business administration, IT, logistics, or related field preferred.
* Fluency in English and Italian languages (both written and spoken); any additional languages are a plus.
* Strong organizational and time-management skills, able to prioritize multiple tasks.
* Excellent attention to detail and accuracy in documentation and reporting.
* Effective verbal and written communication skills, comfortable interacting across departments.
* Proactive, solution-oriented mindset and ability to work independently.
* Interest in INNIO’s business segment (energy solutions, gas engines, digital services, and engine connectivity).
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