Technical Customer Support - Apprenticeship
Bosch Rexroth is part of the Bosch Group, and is the world leader in integrated technologies for industrial automation and mobile machines.
It has more than 31,000 employees in over 80 countries. Our mission is to make digitalization and sustainability the main drivers of our business.
We are looking for a Technical Customer Support to join our Customer Care team in our office in Casalecchio di Reno (BO).
In this role, you will assist with various tasks throughout the sales process, from the initial stages to post-sales support.
You will work closely with both internal teams and customers, gaining practical experience in a collaborative environment.
What you will do:
* Pre-Sales Support: Help team and sales colleagues with technical studies and customer assistance during the early sales stage.
* Pricing Support: Prepare quotes and ensure pricing meets customer needs and company standards.
* Post-Sales Support: Support customers to ensure a smooth transition after the sale, managing updates and addressing post-sales inquiries and issues.
* Customer Communication: Help maintain good relationships with customers by addressing their needs.
* Coordination with Planning: Assist in communicating with the production team to ensure products are delivered on time.
* Data and Reporting: Use Excel to analyze data and help create reports that improve customer support processes.
What we're looking for:
* Interest in data analysis and proficiency in Excel.
* Good communication skills and ability to build relationships with customers and colleagues.
Qualifications:
Currently studying or recently graduated in Engineering, Business, Economics, or a related field. Comfortable in both English and Italian, written and spoken.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative, Customer Service, and Engineering
Industries
* Industrial Machinery Manufacturing
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