Join to apply for the Trainee Customer Service role at Kuehne+Nagel.
Contract Logistics Customer Service Trainee works within Contract Logistics. In this role, she/he will support adidas Campus South, our new fully automated warehouse located in Mantua, which spans over 130,000 square meters and exemplifies excellence and innovation in automated technology operations.
Under the guidance of the Customer Service Manager, the Trainee will learn to maintain customer relationships by providing and requesting information related to the warehouse and customer needs. This includes interacting with Transport planners and Data Analysts to provide updates on shipments, billing, and discrepancies to fulfill customer requests.
Your Role
Support the Contract Logistics Customer Service team, learning to manage customer relationships and internal communications regarding warehouse operations and customer needs.
Your Responsibilities
* Contribute to developing strong relationships with customers and internal stakeholders, ensuring accurate and timely communication.
* Facilitate warehouse goods workflow management and serve as a contact point between internal teams and clients, transferring information on shipments, discrepancies, and billing.
* Assist in analyzing complaints related to billing or service, support investigation processes, and keep customers informed about ongoing issues.
* Support reporting activities, develop dashboards, and create clear communication tools for shipment, billing, and discrepancy information.
Your Skills and Experiences
* No proven experience required; interest in automated fulfillment, eCommerce, fashion, or retail preferred.
* Interest in metrics and data analysis.
* Good communication skills.
* Proficiency in English (intermediate-high level); Italian fluency required.
* High school diploma required.
* Proficiency in MS Office (medium to advanced).
* Driver’s license requested.
Additional Details
* Seniority level: Internship
* Employment type: Temporary
* Job function: Distribution and Supply Chain
* Industries: Transportation, Logistics, Supply Chain and Storage
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