The Role of a Shift Supervisor
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* We are seeking an experienced and skilled Shift Supervisor to oversee our daily operations.
Key Responsibilities:
* Coordinate staff operations during assigned shifts, ensuring high standards of service and quality.
* Collaborate with management to plan and implement strategies for service improvement and guest experience enhancement.
* Train and develop new and existing staff, monitor performance, and provide constructive feedback.
* Oversee daily operations, including sales reports, inventory, and cleanliness of work areas.
Requirements:
* Shift Leader experience in the hospitality industry, preferably in luxury hotels.
* Excellent command of Italian and English; additional languages appreciated.
* High school diploma or equivalent; experience in guest services, front desk, or related field.
* Proficiency in Microsoft Office programs preferred.