*** Based at our Bologna HQ (Italy) you will provide a variety of customer service support and technical guidance to internal and external customers for to the national market. Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive! Eligibility to Work Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
- Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enter and adjust orders, resolve questions and complaints within span of control.
- Work to ensure all orders received are entered into Oracle by order cut-off time.
- Positive influence on the team and being responsible to arrange backup in case of holiday leave.
- Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
- Identifiy customer issues that need to be escalated to management in a timely fashion.
- Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
- Build relationships with internal departments to ensure best service to end customer is achieved.
- 1-2 years of progressive B2B customer service experience,
- Order management experience
- Resolving customer problems and concerns;
- Excellent communication skills,
- Oracle, AS400
- Italian and English