CASTELFALFI *****
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Doorman
Located between Pisa, Florence and Siena, Castelfalfi is an estate set amid rolling green hills, where a medieval village meets contemporary luxury hospitality. Castelfalfi’s vision unfolds through three interconnected souls, each deeply rooted in the landscape and cultural heritage of the region: outstanding hospitality, organic agriculture and real estate development. At the heart of it all lies a genuine care for people, for spaces and for the history of the place — a sensibility that makes Castelfalfi a vibrant and welcoming community. Certified as a Great Place to Work ®, Castelfalfi reaffirms each day its commitment to people’s wellbeing, fostering an environment where authenticity, excellence and mutual care coexist in harmonious balance.
Main duties and responsibilities:
- Greet guests with courtesy and professionalism upon arrival and departure
- Open doors and assist guests entering or exiting the hotel
- Assist with luggage and coordinate with porter staff and concierge as needed
- Maintain a visible presence at the hotel entrance to ensure safety and order
- Provide basic information about the hotel, amenities, and local area
- Monitor the entrance for security concerns and report issues promptly
- Maintain cleanliness and organization of the front entrance area
- Uphold brand standards, grooming, and uniform appearance at all times
Requirements:
- Previous experience in luxury hospitality, guest services, or a similar role preferred
- Exceptional interpersonal and communication skills
- Professional demeanor with a polished and well-groomed appearance
- Ability to stand for extended periods and assist with light lifting
- Strong awareness of guest privacy and discretion
- Willingness to assist beyond defined duties when needed, and may be required to work on occasions in other departments within the Rooms Division.
- Ability to work flexible schedules, including weekends, nights and holidays when required
- Outstanding communications in English and Italian both verbally and written
- Driving Licence B
- Warm, welcoming, and attentive
- Calm under pressure and detail-oriented
- Proactive with a strong service mindset
- Team-oriented and reliable
Contractual Terms
- Full-time contract under the National Collective Labor Agreement (CCNL) for the Tourism sector.
- Salary offer to be discussed during the selection process, based on professional background, market benchmarks, and company context.
Benefits
- Access to the company canteen, including on days off.
- Invitations to exclusive Castelfalfi staff events.
- Tailored training experiences based on the needs of the role and team.
- Discounts on dining, wellness, and sports activities within the resort and estate.
- Housing allowance solutions available, where applicable, for staff relocating from outside the area.
Provided Equipment
- Professional tools appropriate to the role.
- Uniforms and laundry service for operational staff.
Workplace: Castelfalfi (FI), Italy
Applicants must have the legal right to work in Italy.
This position is open to all candidates regardless of gender (as per Legislative Decree 198/2006) and in compliance with current equal opportunity regulations. xjrgpwk Applications are also welcome from candidates of all ages and nationalities, in accordance with legal requirements.