Pubblicato il 18 giugno
Mansioni della posizione
To provide exceptional customer service and quality sales support to the Italy & Spain customer base and all wider business functions, supporting the CS Team Leader in the efficient management of all daily operations within the Customer Services department. Key role overview
End-to-end management of the entire order to shipment process, including customer order and delivery follow-up and all relevant administration Engage with customers to provide a positive, quality Customer experience in all circumstances Closely collaborate with Sales department and across all business functions both locally and centrally Promote a high level of customer satisfaction and quality of service Provide quality and proactive support to both internal and external customers
Day to day CS responsibilities
End-to-end management of the OTS (order to shipment) process Daily contact/liaison with customers and sales team Daily contact/liaison with traffic department and carriers, closely following up issues affecting customer delivery Ensure daily consistent availability on interactive Teams telephony system Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team Provide customer and internal reports as and when required (mainly through PBI) Update and maintain all customer records in conjunction with Master Data Support in processing customer invoicing & resolution of queries as appropriate Review and update packing/shipping instructions Maximize shipments and improve availability where possible Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary) Follow up proactively with material and delivery issues, ensuring high level of customer focus Interface with credit department and all other departments Initial point of contact for all first-level customer complaints and queries Follow all procedures according to corporate guidelines (in a timely manner) Provide documents whenever necessary/as required for audit purposes
JOB REQUIREMENTS & SKILLS
High level of written and spoken Spanish (mandatory), Italian (mandatory) and English (highly desirable) Previous experience in a customer service/admin environment (essential) Good working knowledge of MS Office (essential) SAP knowledge and experience (highly desirable) Automotive industry experience would be advantageous Adequate technical/mechanical knowledge (plus) Genuine passion for Customer Service Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential) The ability to be able to liaise confidently with customers and internal stakeholders
#J-18808-Ljbffr
