Quality Customer Success Specialist page is loaded
Quality Customer Success SpecialistApply locations Caponago posted on Posted 30+ Days Ago job requisition id JR-0000100846
Passionate about driving results? Be ready to leave your mark.
At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.
Discover extraordinary* every day.
Purpose and main priorities of the role:
The purpose of this role is to ensure seamless and customer-focused management of quality-related claims, acting as a key interface between the customer and internal teams. This role requires a proactive approach to problem-solving, root cause analysis, and continuous improvement, with the goal of enhancing customer satisfaction and aligning with company quality standards. The position also plays a strategic role in monitoring KPIs and driving cross-functional collaboration to resolve issues efficiently and sustainably.
Your responsibilities will include:
* You will manage and monitor customer claims, ensuring that the claim process is aligned with Group policies and procedures and keeping the customer informed at all levels of the process.
* You will Understand the customer and end users’ problems and work with the production team or other relevant teams to investigate claims to determine root cause and corrective/preventative actions, coordinating customer returns, monitoring claim trends.
* You will Participate in customer meetings related to quality issues to understand the problem and deliver solution in a timely matter.
* You will Interface with Customer Service, Commercial aiming to satisfy the customer´s needs at its best.
* You will Manage KPI´s reporting in line with company standards
Who we are looking for:
* Excellent problem solving, organization and communication skills for building strong relationships with internal and external functions (spoken and written).
* Strong analytical skills and problem-solving capabilities.
* Knowledge of quality tools.
* Strong relational skills and capability to collaborate with the different functions of the plant.
* Knowledge of IT tools / Microsoft office package.
* Result orientation, and customer-centric approach.
* Languages:English
Why you can't miss this opportunity
You will be able to actively contribute to the ambitious goals that Fedrigoni is achieving in becoming the global industry leader, by ensuring accuracy of records and reporting on collection activity. Being part of Fedrigoni Group means joining an organization with Italian roots that operates all over the world and becoming part of a story that has looked to the future since 1888.
What You Can Expect From Our Selection Process
You will meet the HR Business Partner, Team leader Customer Success Italy and EU Quality & Customer Success Director.
Ready to start your exciting new journey with us? Come Discover Extraordinary* Every Day.
We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.
We are committed to ensuring that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.
Learn more about life at Fedrigoni: https://fedrigoni.com/en/work-with-us/
Based in: [Caponago, Italy]
About Us
From the very beginning, our Group has been deeply immersed in the vibrant world of specialty papers, drawn to their exceptional performance and stunning visual appeal.
Today, Fedrigoni has become synonymous with unparalleled excellence in premium papers and self-adhesive materials, serving the diverse fields of packaging, labels, graphics, art & drawing, publishing, printing, RFID, brand protection.
At our core, we embody the ethos of "Making Progress," where we wholeheartedly embrace the pursuit of daily improvement. By reimagining our practices and fostering collaboration throughout our ecosystem, we strive for genuine sustainability.
This privilege is one we joyfully share with our esteemed customers: the opportunity to transform your visionary ideas into tangible reality. Together, we embark on an extraordinary journey where imagination knows no limits. Join us in shaping a world where innovation thrives and where you can Discover Extraordinary every day!
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