Overview An F&D; Supervisor is responsible for assisting with managing operations of all Food and Drink outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
\n
What will I be doing?
\n
As an F&D; Supervisor, you will be responsible for assisting with managing operations of all Food and Drink outlets to deliver an excellent Guest and Member experience.
\n
An F&D; Supervisor will also be required to manage, train, and develop team members and work within all budgeted guidelines.
\n
Specifically, you will be responsible for performing the following tasks to the highest standards:Oversee operations of Food and Drink outlets
\n
Maintain exceptional levels of customer service
\n
Recruit, manage, train, and develop the team
\n
Assist with annual and mid-year appraisals with team members under your responsibility
\n
Manage guest queries in a timely and efficient manner
\n
Work within budgeted guidelines
\n
Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
\n
Develop menus with other members of Food and Drink team
\n
Accountable for monthly stock takes
\n
Incentivise team members to maximize sales and revenue
\n
Deputise for the Food and Drink manager in their absence
\n
Comply with hotel security, fire regulations and all health and safety legislation
\n
Assist other departments wherever necessary and maintain good working relationshipsWhat are we looking for?
\n
An F&D; Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
\n
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Previous Food and Drink Management or Supervisory experience
\n
Knowledge of Financial Systems
\n
Flexibility to respond to a range of work situations
\n
Committed to delivering high levels of customer service
\n
Positive attitude
\n
Good communication skills
\n
Flexibility to respond to a range of different work situations
\n
Excellent grooming standardsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Willingness to develop team members and self
\n
Degree in Relevant Area