Personal shopper (serravalle scrivia)

**What you'll be doing...**
- Creating tailored, luxury shopping experiences by offering expert style advice and personalised recommendations.
- Building strong relationships with brands and in-centre teams to stay ahead of collections, exclusives, promotions and events.
- Acting as a dedicated point of contact for VIP guests, ensuring seamless, high-touch service at every stage of their visit.
- Strengthening guest loyalty through ongoing communication, from new arrivals and trend insights to private events and curated invitations.
- Enriching guest profiles with preferences and insights to continuously refine and personalise future experiences.
- Promoting McArthurGlen services such as Personal Shopping, Guest Lounge, Concierge and Premium Parking.
- Supporting tax-free shopping and providing clear, confident guidance to international guests.
- Handling feedback and complaints with empathy, discretion and professionalism.
- Collaborating across Guest Experience, Retail and Tourism teams to deliver unique, memorable activations.
- Sharing insights, trends and opportunities with the Clienteling Manager to help evolve our service offering **Why McArthurGlen?**
- **Competitive Salary & Bonus**: Enjoy a competitive salary with a performance premio of up to 20%
- **Wellbeing Allowance**: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
- **Volunteering Days**: Benefit from 2 paid volunteering days per year.
- **Exclusive Discounts**: Access special discounts at our Designer Outlets.
- **Flexible Working**: Hybrid working options where possible to accommodate your needs.
- **International Exposure**: Work with colleagues across eight countries within a global organization.
- **Learning & Development**: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
- **Values-Based Culture**: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
- **Positive Work Environment**: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. **To be successful you’ll bring...**
- Previous experience as a Personal Shopper or within luxury retail (an existing client base is a plus).
- Strong knowledge of fashion, luxury brands and premium products.
- A genuine passion for client service.
- Excellent communication skills, both verbal and written with the ability to connect with an international clientele.
- A professional appearance with a warm, confident and polished approach.
- Excellent English and Italian language skills - written and spoken (additional languages are welcomed).
- Excellent time management and the ability to work under pressure and to deadlines
- Strong attention to detail and organisational skills.
- A proactive, solution-focused mindset with high emotional intelligence.
- Confidence using Microsoft Office and Outlook.
- Flexibility and adaptability in a fast-paced, dynamic environment. **What to expect**
- You will have a main point of contact within our Talent team
- We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process. We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can
**Be part of something extraordinary...**
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. 95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
**Our Success Framework** **Please view the full job description below** Job Reference: MAG02467