PpIn this role, you will join Document Business Solutions (DBS) team which is the firm’s primary office‑based services provider, operating globally in more than 50 cities. As part of the Document Business Solutions (DBS) team, you will work in a fast‑paced, client‑focused environment where operational excellence, innovation, and strong partnerships are essential. This is an opportunity to lead teams, influence service delivery across regions, and make a visible impact on how services are delivered. /p pAs an Operations Manager within Document Business Solutions team, you will be the primary point of contact for DBS operations at the Milan campus, with regional responsibility for Italy and Turkey. You will oversee Employee Document Services, Logistics and Warehousing, Transportation, Supplies Merchandise operations, i.e.: mail and courier, print, and scanning operations, ensuring service quality, efficiency, and delivery against agreed targets and standards. /p pYou will be responsible for day‑to‑day site operations and people management, providing professional and responsive customer service while leading teams, managing vendors, and collaborating with local, regional, and global DBS stakeholders to support wider EMEA and global operations. /p h3Job responsibilities /h3 ul liProvide day‑to‑day operational leadership for DBS services, including Employee Document Services, Logistics and Warehousing, Transportation and Supplies Merchandise. /li liManage and develop on‑site teams, ensuring appropriate staffing levels, training, coaching, and performance management. /li liAct as the primary escalation point for operational issues, risks, and service delivery challenges. /li liEnsure adherence to service level agreements (SLAs), quality standards, and established operational procedures. /li liManage vendor relationships, monitoring performance against defined KPIs and contractual requirements. /li liPartner with internal clients to understand service needs, review performance, and continuously improve delivery. /li liMaintain strong governance and control frameworks, including risk identification, incident management, and escalation. /li liMonitor, analyze, and report key operational metrics to support informed decision‑making. /li liLead and support regional initiatives, projects, and service enhancements across the EMEA DBS operating model. /li liPromote an inclusive, professional, and client‑focused working environment aligned with firm values. /li liAnalyze, prioritize, recommend and implement alternative solutions and enhancements to improve effectiveness and efficiency of products, services, and processes, sharing with peers where appropriate. /li /ul h3Required qualifications, capabilities and skills /h3 ul liBachelor’s degree or equivalent experience. /li liMinimum 4 years’ experience in a leadership role with direct people management responsibility. /li liStrong written and spoken English and Italian. /li liProven experience managing operational service teams in a production or services environment. /li liStrong knowledge of print technologies, scanning operations, and mail courier services. /li liExperience managing vendors and outsourced service providers. /li liExcellent communication, stakeholder management, and client engagement skills. /li liDemonstrated ability to manage change, drive process improvement, and develop teams. /li liStrong organizational, analytical, and time‑management skills. /li liProficiency in Microsoft Office tools and data analysis. /li /ul h3Preferred qualifications /h3 ul liExperience working within a regional or multi‑country operating model. /li liPrevious experience with handling client requests/issues and managing products and service expectations. /li liPrior exposure to governance, risk, and control frameworks. /li liKnowledge or experience related to Artificial Intelligence (AI) solutions in operations or service delivery. /li /ul /p #J-18808-Ljbffr