Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.
JOB OBJECTIVE:
The Quality Specialist mission is to support all organizations in delivering quality and efficiency of the operations all along business life cycles, improving customer satisfaction ity. He/She will ensure the implementation of processes, practices and specific tools, to make sure the tender or the project life cycle is in line with the Group defined processes (CHORUS) as well as the Customer requirements and international regulations (ISO, etc.). He/She will work closely with HSE specialist: HSE skills will be highly appreciated.
KEY RESPONSIBILITIES:
Main key responsibilities:
- He/She ensures the proper implementation of the Thales Quality & Customer Satisfaction policy:
- Develops the maturity of the Quality & Customer Satisfaction organization, according to the agreed operating model
- He/She ensures the Chorus Management System, life cycles, processes and practices are properly
implemented to ensure compliance to the required standards and regulations, to deliver operational performances and customer satisfaction
- He/She has the duty of information and must exercise his role of alert towards the management of its entity
- He/She support General Quality Assurance activities to ensure the quality of the Bids, Projects, Products and Services and related operational and support processes in each business is correctly setup and active.
- Ensures that the company business has the appropriate capabilities to fulfill its missions properly and sustainably
- He/She ensures the relationship with Customers on Quality matters is organised and properly managed.
- For all key customers a strong and pro-active customer contact is established to enable preventive
measures ensuring customer satisfaction,
- He/She monitors Customer Satisfaction in liaison with the different stakeholders (KAMs, Sales,
Marketing, Bids, Projects, Services, Quality & Customer Satisfaction,):
- Ensures customer complaints are properly managed: Provide a POC (Point of Contact) into
the organisation in case of complaints as well as supporting field data analysis and providing
valuable feedback towards the customer as well as inside the organisation,
- Stimulates actions to improve customer satisfaction and loyalty
- Provides analysis of various customer feedback to the Management and stakeholders,
- He/She supplies the data resulting from audits, return and customer complaints, alert and veto right, to
ensure the reporting and to prevent the risks
- He/She contributes as required to project reviews supplying feedback by using the Bid/Project quality advices
- He/She supports and verifies the process implementation applicable at Bid & Project Level with Internal
Audits using the Company defined methods and tool
- He/She ensures and coordinates all necessary activities related to the ISO 9001, ISO 14001 and ISO 45001 certifications, coordinating with certification body and relevant Auditor. Complies with auditing plan and conduct audits to the projects then follow up the Non-Conformity raised in the Audit since closure out.
He/She reports to the Operations Manager
SKILLS, EXPERIENCE AND QUALIFICATIONS
- At least 3-5 years of Quality Assurance activities or experience in similar positions with well
knowledge in the production area. HSE competences is a plus.
- Experience in Quality in the following area (preferable within Electronics or manufacturing context):
- Process Analysis and Improvement
- Knowledge of Quality Tool like Plan/ Quality Inspection & Test Plan - ISO 9001, ISO 14001 and ISO 45001 knowledge
- Strong time management and organizational skills
- IT tools (MS Office, SAP as plus)
- Key attitudes: Result/Customer Orientation, Self-motivation, Critical Thinking, Flexibility and high
capacity to work within multicultural teams
- Good interpersonal and communication skills
- Lean principles knowledge applicable to Projects could be a preferential plus
- Ability to speak fluently in English
- It is also considered a plus the knowledge of other Quality Standards and Lean Management
📌 Quality Specialist
🏢 Thales
📍 Pessano con Bornago