Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners - you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
- Bachelor/'s degree or equivalent, or experience translating customer needs into business requirements
Preferred Qualifications
- Undergraduate degree in mathematics, engineering, statistics, computer science or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Based on your recent activity, you may be interested in:
Posted: October 30, 2025 (Updated 23 days ago)
Posted: November 27, 2024 (Updated 3 months ago)
Posted: October 13, 2025 (Updated about 1 month ago)
Posted: October 17, 2025 (Updated 20 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr