PstrongLocation: /strong Milan (HQ) /ppstrongTravel: /strong 50–70% (international) /ppstrongReporting to: /strong Chief Retail Officer /ppbr / /ppstrongAbout Poke House /strong /ppBorn in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is the global leader in the fast-casual poke bowl category. With over 180 stores across 9 countries and more markets ahead, we sit at the intersection of digital food, modern restaurants, and community-driven brands. /ppWe are now entering a new phase of international maturity, where strongoperational excellence, leadership depth, and scalable capabilities /strong are critical. To support this evolution, we are looking for an strongInternational Retail Operations Manager /strong to elevate performance across our international markets through people, systems, and disciplined execution. /ppbr / /ppstrongYour Mission /strong /ppYour core mission is to multiply impact through people. /ppYou will build, empower, and upskill International Area Managers, enabling them to consistently develop high-performing Store Managers and teams across markets. /ppYou will not run stores directly, but this is a strongfield-driven leadership role /strong: it requires a leader who is strongcomfortable in the store environment /strong, thrives during service hours, and leads by example on operational discipline. /ppbr / /ppstrongWhat You’ll Be Doing /strong /pulliOwn operational performance across our countries, with a strong focus on store economics, productivity, and customer experience /liliAct as the key operational bridge between HQ and local teams, ensuring clarity, consistency, and accountability /liliSpend 50–70% of your time in stores across international markets (mostly Europe, but also US), working directly with Area Managers and Store Managers. /liliTranslate company strategy into clear operational priorities for international markets /liliTrain, and develop International Area Managers, enabling them to: /liliLead through data and KPIs /liliEffectively coach Store Managers /liliDrive accountability without micromanagement /liliDesign and implement in cooperation with the Retail Excellence team training frameworks, rituals, and operating cadences for Area Managers and Store Managers /liliMonitor and improve key KPIs: Sales, Labor Productivity, COGS, Waste, Inventory Accuracy /liliEnsure consistency in forecasting, ordering, inventory management, and labor planning across countries /liliSupport corrective action plans in underperforming stores or regions, always through local leadership /liliEnsure brand standards, operating procedures, and customer experience are consistently applied across markets /liliDrive disciplined usage of operational tools (POS, labor systems, inventory purchasing platforms) /liliPartner with Data Finance to strengthen performance visibility and decision-making /liliSupport new market openings and store rollouts, ensuring operational readiness and leadership capability /li /ulpbr / /ppstrongWhat You Bring /strong /pullistrong5+ years of experience /strong in Operations leadership roles within strongmulti-country restaurant or retail chains /strong /liliProven experience managing and strongdeveloping managers of managers /strong (Area / Regional Managers) /liliStrong stronginternational exposure /strong; br / comfortable operating across cultures and markets /liliHighly analytical, data-driven, yet with a creative and people-oriented approach /liliStrong business acumen with stronghands-on operational credibility /strong /liliNatural coach and builder: you develop leaders, not dependency /liliExcellent knowledge in the use of IT tools from Excel to specific FB software /liliWillingness and energy to travel strong50–70% of the time /strong /liliFluentstrong English (mandatory) /strong; br / additional languages (Spanish, French) are a strong plus /lilistrongValid visa/work authorization /strong allowing frequent business travel within Europe and the United States /li /ulpbr / /ppstrongWhat We Offer /strong /pulliA key leadership role in one of Europe’s fastest-growing food brands /liliHigh autonomy and real impact on international performance /liliCompetitive salary aligned with experience /liliSignificant career growth opportunities at international level /liliBeing part of a purpose-driven, people-first company /liliCareer growth potential /liliSpecial offers dedicated to employees /li /ul