Job Description
Coordination and management of all customers technical support activities with the following tasks:
1. Advice on choosing the product, based on the customer's needs
2. Analysis of data and requirements required by the market.
3. Activities for the development of potential technical specifications, in relation to the pricing and contractual requirements required and/or foreseen by the market.
4. Management and interpretation of the requirements requested by customers, to understand and anticipate their needs.
5. Identification and resolution of complaints received from the market, recommending corrective actions to prevent them from occurring in the future.
6. Investigation of new applications or product improvements in relation to market demands.
7. Management of internal alignment activities between the technical requirements required by the market with the technical specifications of the products.
8. Constant updating on the products offered by competitors and related business intelligence activities.
9. Coordination of prototyping activities, in relation to the times and requests imposed by customers.
10. Management of the allocation of approved exempted material
Qualifications
11. Technical specialization (Engineering, Chemistry, etc.)
12. Minimum 2-3 years of experience in a similar role Origin from similar industrial realities is preferential
13. Proven leadership experience with the ability to motivate and develop team members
14. Strong technical knowledge on Printing sector and problem-solving skills
15. Outstanding communication skills, both verbal and written, with the ability to interact effectively with clients and internal stakeholders
16. Proficiency in creating and maintaining technical documentation and reports
17. Strong customer service orientation with a focus on client satisfaction
18. In-depth understanding of technical service processes and industry best practices
19. Knowledge of relevant industry standards and regulations
20. Ability to work efficiently in a fast-paced, dynamic environment
21. Proficiency in English.
Additional Information