PbPosition Mission /b /ppEnsure the correct IT support to the business. /ppbr/ppbResponsibilities /b /pulliDiagnose and resolve hardware and software issues involving network connectivity, email clients, teleconference systems, printers and more. /liliMonitor tickets to ensure SLA response and resolution /liliReceive incoming calls, handle walk-in guests, troubleshoot as needed /liliConsult with third-party support and PC equipment vendors to resolve out of scope issues /liliProvide first and second level support for desktops, laptops, and mobile devices /liliTroubleshoot network connectivity issues including off site LAN and wireless access to office network /liliProvide telephone and email support for clients via step-by-step instructions, or using remote access software /liliAssist employees with VPN dial up and wireless connections when working remote to allow them access to the network /liliProvide critical support in troubleshooting and maintaining all system applications and hardware resources /liliAssist customers in resolving basic technical problems by providing guidance regarding software and hardware problems /liliMaintain/fix PCs configuration to be compliance with to Company’s IT policies /li /ulpbr/ppbTechnical Skills, Qualifications and Professional Experience /b /pulliStrong understanding of operating systems, software, and devices /liliProviding remote technical support via internet or phone /liliKnowledge of ticketing systems /liliMaintaining operating systems by repairing hardware and configuring software /li /ulpbr/ppbr/ppbr/ppSosteniamo la parità di genere e promuoviamo un ambiente equo ed inclusivo. Accogliamo candidature da qualsiasi persona indipendentemente dal background di provenienza, riconoscendo il valore della diversità nel nostro contesto lavorativo. Il nostro processo di selezione si basa sul principio base di favorire l'uguaglianza professionale promuovendo principi di non discriminazione basati sul genere, età, etnia, nazionalità, disabilità, religione, orientamento sessuale, stato civile ed appartenenza o meno a organizzazioni sindacali o politiche. /p