PSixteenFifty is a specialist digital and technology talent consultancy, and we are representing a global organisation embarking on a significant operational and digital transformation programme. As part of this, they are looking to bring in an experienced strongIT Service Manager /strong to help evolve their service management ecosystem and maximise the value of their ServiceNow platform. /ppbr/ppThis is a permanent position, ideally based onsite in strongParma /strong a few days a week, with flexibility for hybrid working. /ppbr/ppstrongThe IT Service Manager will be responsible for: /strong /pulliLeading the optimisation of the existing ServiceNow platform, ensuring its alignment with wider digital and operational transformation goals /liliActing as the key point of contact between the business and IT, translating operational needs into scalable and actionable ServiceNow capabilities /liliEnhancing and refining existing ITSM processes such as incident, change, problem, and service request management /liliSupporting improvements in service mapping, CMDB linkage, and reporting, with a view to improving visibility and usability across both technical teams and business users /liliWorking closely with internal teams and external partners to adapt the toolset and workflows for upcoming enterprise programmes, including ERP and PLM transformations /liliApplying ITSM and agile delivery principles to prioritise enhancements and ensure delivery of meaningful improvements across the service landscape /li /ulpbr/ppstrongThe ideal candidate will have: /strong /pulliSolid experience working with ServiceNow in a hands-on consulting or ITSM role /liliPractical understanding of core ITSM processes and frameworks (ITIL knowledge required; certification preferred) /liliFamiliarity with agile or Scrum delivery models in a service management or tooling context /liliAbility to engage both technical and non-technical stakeholders to understand requirements and present solutions /liliA background in environments undergoing large-scale transformation, ideally involving ERP or PLM programmes /liliStrong communication and stakeholder engagement skills, with a proactive and solution-oriented mindset /li /ulpbr/ppIf you are an ITSM Consultant with relevant experience and an interest in driving meaningful change in a global setting, please apply immediately for consideration. /p