POSITION TO BE COVERED IT Process Analyst AREA Customer & Employee Experience PLACE OF WORK Cadoneghe, PD REQUIREMENTS Training: Degree in engineering, computer science, mathematics or statistic. Skills: - Basic knowledge of REST principles; - 1 years of experience/certifications on Salesforce are a plus (we currently use Sales and Service Cloud, Field Service, Pardot); Experiences: / MAIN ACTIVITIES Process Analysts play a central role in the IT team at Unox: their aim is to sustain and continuously improve the value delivery processes, enabling effective data driven decisions and efficient workplaces. In particular, we are looking for a talented individual who will leverage the Salesforce ecosystem and technologies within Sales, Service, HR and Marketing processes, acting as a Digital KPO to streamline the information flow and eliminate non-value added activities, combining technical skills with lean/agile principles and techniques. - Map, improve and measure information flows across Sales, Service, HR and Marketing processes; - Define and design the requirements with the stakeholders; - As project owner, estimate the resources required and set the proper milestones and deadlines; - Development, testing and fixing of configurations on the Salesforce platform, ensuring no adverse impacts when deploying to production; - Build scripts and integrations to allow interaction with other systems (e.g. SAP ERP); - Helpdesk and support the end users; - Standardize and share knowledge, procedures and best practices among the IT team; WHAT UNOX OFFERS - On-Boarding: UNOX offers you a training program based on our values and needs. As soon as you will join our team, you will receive classroom training. - Coaching-Each person at UNOX has the opportunity to participate to a one-to-one coaching program to boost personal and professional growth. It is provided by professional coaches to develop and improve your soft-skills. - The opportunity to get in an international firm - Feedback-Giving and receiving feedback is the most effective tool for growing as an individual and as a team. This is why we commit to give each person all the necessary tools to communicate directly and openly and this improve everyone's behaviour. - We are a Great Place to Work® certified company because we are highly committed and motivated people, we build relationships based on trust and we are proud of the company and the work environment in which we work. Contratto di lavoro: Tempo pieno Orario: - Dal lunedì al venerdì