Job ID: | Amazon Development Center (Romania) S.R.L. - A91
The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is seeking a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics‑focused approach, demonstrates customer focus, and has the ability to lead in multi‑functional and fast‑paced environments. If you fit the profile, we would love to talk to you.
Responsibilities
- Technical Support and Problem Resolution
- Diagnose and resolve complex production software issues across multiple products and services
- Perform comprehensive troubleshooting and root cause analysis for technical challenges
- Provide timely and effective support through ticket management and customer communication
- Software Development and Maintenance
- Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting
- Maintain and configure software systems in staging and production environments
- Implement fixes and enhancements for internally developed software applications
- System Operations and Monitoring
- Design and implement monitoring solutions to ensure system reliability and performance
- Manage software deployments and support infrastructure in AWS and web technology environments
- Create and maintain system and support status reports
- Team Collaboration and Knowledge Management
- Coordinate support issue handoffs within the team
- Develop and contribute to a comprehensive team knowledge base
- Collaborate cross‑functional teams to improve operational excellence
- Product and Service Ownership
- Take ownership of digital products or system components
- Ensure adherence to service level agreements (SLAs)
- Coordinate customer notifications and workflow management
Basic Qualifications
- 3+ years of experience in automating, deploying, and supporting large‑scale infrastructure
- 3+ years of experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- 3+ years of experience with Linux/Unix
- 3+ years of experience with CI/CD pipelines build processes
Preferred Qualifications
- 3+ years of experience with distributed systems at scale
- 3+ years of experience with PowerShell (preferred), Python, Ruby, or Java
- 3+ years of experience working in an Agile environment using the Scrum methodology
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