PpIn the role of Support Engineer, reporting to IT Service Manager -Italy, you will focus on IT support and user support. This includes the operation of our IT systems at production and other locations. As part of your work, you will support other IT teams in the area of fault diagnosis, installations, maintenance and thus strengthen our on-site IT team. /ph3You will be responsible to: /h3ulliBe the first contact for users regarding all IT inquiries /liliCreate incidents and handle incidents and requests for applications, hardware, network, and all IT services /liliProcess IT changes - plan changes and implement them on time /liliIdentifying and applying sustainable solutions /liliSupport of other IT teams within Sappi /liliRegular monthly on-call service /li /ulh3Your Profile /h3ulliPassion, interest and talent for this field of information technology /liliSuccessfully completed IT technical education (University Degree or other high school level education with a focus on IT or corresponding practice/experience) /liliPractical and basic knowledge in some of the following technical areas: end devices (PCs, notebooks, printers...), network (switches, access points, cabling...) /liliBasic knowledge in the field of Windows and network technologies /liliVery good knowledge of Italian and English /liliFlexibility, discretion and a sense of confidentiality /liliSelf-motivating, proactive personality, creativity, high willingness to learn new things /liliVery good analysis and problem-solving skills (troubleshooting) /liliIndependent and communicative working style within the support team /liliWillingness to travel on a case-by-case basis /li /ul /p #J-18808-Ljbffr