GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group focuses on technologies, components and sustainable solutions for sophisticated production processes in diverse end-user markets promoting a team-building atmosphere where everyone is treated with respect.
Responsibilities / Tasks
At GEA Bakery, we are seeking a dynamic and forward‑looking individual to join our organization as Team Leader Order Handling.
Reporting to the Service Department Manager, the successful candidate will:
* Lead and coordinate the plant Order Handling team, ensuring operational efficiency and high standards of quality.
* Oversee and manage the complete order lifecycle, ensuring accuracy, timeliness, and compliance with internal processes.
* Act as a key interface with multiple functions (Service, Engineering, Logistics, Sales, Procurement, Finance) to ensure seamless information flow and maximum customer satisfaction.
* Support the continuous growth of the business by identifying opportunities for process optimization, efficiency improvements, and value-driven solutions.
How You’ll Make An Impact
* Lead team activities to ensure efficient, accurate, and customer‑centric Order Handling operations.
* Analyze Order Handling workflows and processes, identifying gaps and implementing operational best practices.
* Collaborate with Region and Countries teams to harmonize procedures and align order‑handling activities with global strategies.
* When required, conduct plant or customer site visits to monitor needs, order status, and operational issues.
* Translate customer requirements into clear, timely, and technically coherent Order Handling activities.
Expected outcomes
* A streamlined, accurate, and customer‑oriented Order Handling process.
* Business growth enabled by efficient and reliable order management.
* Increased customer satisfaction through clear communication, consistent timelines, and strong cross‑functional coordination.
Your Profile / Qualifications
What sets you up for success
* Solid experience in Order Handling, Technical Customer Service, Service Sales, or Technical Support, ideally in industrial or food processing equipment.
* Excellent communication and interpersonal skills, with the ability to interact professionally with customers and internal teams.
* Understanding of plant engineering, machinery, and production processes.
* Fluent in Italian and English; additional languages are an advantage.
* Strong proficiency in SAP is highly recommended.
* Strong negotiation, analytical, and problem‑solving abilities.
* Independent, proactive, and customer-oriented mindset.
* Demonstrated leadership capabilities, with experience in team coordination and strategic thinking.
* University degree in a technical or commercial field (engineering preferred).
What We Value
* Respectful and collaborative interactions across all organizational levels.
* Ability to simplify complex technical matters and present clear, actionable solutions.
* Passion for innovation and openness to change.
* A practical, hands‑on approach to customer service, supported by a solid technical foundation.
Ready to engineer a better world with us?
Apply today and let’s build something extraordinary together.
Did we spark your interest?
Then please click apply above to access our guided application process.