Strategic Customer Growth Lead – Digital Health Italy
Responsible for driving the adoption, deployment, and commercial growth of Digital Health solutions across Italy.
Reporting to the Digital Health Leader Western Europe, this role combines business development, clinical workflow integration, and operational execution to ensure digital health solutions are successfully implemented and scaled within hospital environments.
Key Responsibilities
Business Growth & Market Development
- Drive adoption and revenue growth of digital health and remote patient monitoring solutions
- Build and manage opportunities with hospitals and healthcare providers
- Support evaluation projects and convert pilots into commercial deployments
Solution Deployment & Strategic Customer Growth
- Ensure successful implementation and adoption of digital health solutions at customer sites
- Develop and execute customer growth plans aligned with clinical and operational goals
- Track program performance through KPIs and regular customer reviews
- Provide guidance on deployment and operational best practices
Clinical Workflow Integration
- Work closely with clinicians and hospital teams to integrate solutions into clinical workflows and patient pathways
- Support use cases such as pre-operative assessment, peri-operative monitoring, and post-discharge follow-up
- Translate clinical needs into value-based business cases and scalable implementations
Stakeholder Engagement
- Build relationships with hospital leadership, clinicians, IT teams, and procurement stakeholders
- Lead customer workshops, training sessions, and implementation activities
- Ensure alignment between internal teams and customer expectations throughout project delivery
Qualifications
- Bachelor’s or Master’s degree in Business, Healthcare Management, Biomedical Engineering, or related field
- 3-5 years experience in healthcare, medical technology, or digital health
- Experience working with hospital systems and clinical stakeholders
- Strong understanding of clinical workflows and healthcare environments
- Experience coordinating cross-functional teams and managing complex customer projects
- Excellent communication and stakeholder engagement skills
- Fluent Italian and English
- Willingness to travel up to 50%
- Clinical background (e.g., nursing or allied health) is considered an advantage
Physical Job Requirements
The above statements describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Competitive salary range: 66,000.00 EUR - 99,000.00 EUR (Italy). Eligible for short-term incentive Medtronic Incentive Plan (MIP).
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