Additional Information\n\nJob Number 26023409\n\nJob Category Food and Beverage & Culinary\n\nLocation Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP\n\nSchedule Tempo pieno\n\nLocated Remotely? N\n\nPosition Type Non-Management\n\nJob Overview\n\nService guests, escort guests to table when appropriate and offer to deliver food orders to guest tables according to hotel specification, courteously and efficiently. Also assist in the maintenance, cleanliness of the restaurant area and equipment.\n\nQUALIFICATION\n\nEssential:\n\nAbility to satisfactorily communicate in English and Italian with guests, management and co-workers to their understanding\nAbility to provide legible communication\nAbility to compute basic mathematical calculations\nAbility to have basic computer knowledge \nWine knowledge\n\nDesirable:\n\nHigh school graduate, some college\nCertification of previous training in liquor, wine and food service\nCertification in alcohol awareness program\nAbility to communicate in a second language\n\nSkills\n\nAbility to understand guest’s service needs\nAbility to access and input information into Micros system \nAbility to be well organized, maintain concentration and think clearly when providing service to several guests within any given period of time\nAbility to perform job functions with minimal supervision\nAbility to work cohesively with co-workers as part of a team\n\nJob Functions\n\nMaintain complete knowledge of table/seat/station numbers, room capacity,hours of operation, proper table set-up and dress code of restaurant\nMaintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant and respective glassware and garnishes\nMaintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list\nMaintain complete knowledge of all menu selections, preparation method, major ingredients, quality standards, appearance and serving temperature\nStrictly abide state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving\nMaintain complete knowledge of Micros and manual systems\nComplete opening duties as assigned\nEnsure correct silverware is placed for each course in a timely manner\nDirect guest to restrooms as outlined with BVLGARI standards \nCheck and replenish beverages\nRetrieve food orders from kitchen and serve to guests\nOpen and serve wine / champagne bottles\nPrepare and serve coffee drinks and tea \nAnticipate guest’s needs, respond promptly and acknowledge guests even when busy with a SMILE\nMaintain positive guest relations at all times\nBe familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately\nHandle guest complaints following the instant pacification procedures and ensuring guest satisfaction\nMonitor and maintain cleanliness, sanitation and organization of assigned station and service areas\nAdhere to all payment, cash handling and credit policies/procedures\nComplete all closing reports as assigned and leave duty after reporting to Manager/Supervisor\n\nOther Duties\n\nCourteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. \nAssist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. \nTake reservations and maintain reservation system. Adhere to all payment, cash handling and credit policies/procedures.\nAssist in monitoring the guests' needs and all phases of the operation. \nAnswer the telephone courteously and efficiently as specified in departmental standards\nTake, record and confirm restaurant reservations/cancellations as specified in departmental standard and support the F&B; Manager with administration duties and menu engineering.\n\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.\n\nDeveloped in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.