Company overview:
Xylem, a leading global water technology company with over 22.000 employees dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
The role:
For our Analytics team in Italy, we are looking for a Service C oordinator who will be responsible for the management of the service Analytics equipment for lab and process in Italy and to coordinate the service activities with sales team.
P rincipal responsibilities:
Responsibility for service topics and service development in Italy on Analytics brands online and lab product range
Coordination of service partners in Italy
Develop Service Contracts of lab and process equipment
Responsible for warranty claims
Cooperation with Sales CT Team in Italy
Feedback/report to Country Manager Analytics Italy
Develop service structure in coordination with Weilheim factory for online and lab products
Drive revenue of turnover of service solutions
Daily working with ERP and CRM Xylem systems
Application Support
Sales Team Support
Support new product launches
Support customer trials
Provide market feedback on service partners performance
Customer & Technical Service
Provide training as needed
Coordinating and collaborating in overall matrix environment within regional Xylem Group
Qualifications :
Ch e mical background
6 /10 years’ experience in water or environmental market with focus on instrumentation side
Experience working with a manufacture of instrumentation, liaising and feeding back information and opportunities
Fluent in English and Italian language (German is a plus)
Familiar with SDFC or others CRM
Soft Skills :
Customer oriented
Good communication
Teamwork oriented
coordination and relationship skills
Ability to work with all levels of the organization
Presentation skills
Problem solving
Time management
T RAVEL REQUIREMENTS : 60% in Italy
L OCATION : Lainate (MI)
CONTRACT : Full time, permanent
BENEFIT : Company car
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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