**About us**:
Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities! We live our motto **BE YOURSELF**. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are. In our colourful and somewhat crazy team - the **Leonardo Family** - your motivation, your opinion and your ideas are in demand. **What we offer**: - Permanent employment contract
- Support in reconciling work and family life
- Europe-wide employee app "LEAPP"
- Discounts on accommodation and in the restaurants of the Fattal Hotel Group
- Training and development programmes at our Leonardo Academy
- Team events **Your Main Duties**: - Ensuring, within the company's possibilities, maximum guests satisfaction during the stay
- Achieving set goals by collaborating, motivating and empowering the team
- Assisting guests who report problems and any inconveniences
- Responding to any guest complaints in collaboration with management
- Cost control activities of the different areas of their department
- Assist with housekeeping, front office and maintenance activities
- Validate uploaded invoices and check monthly and annual inventories of own departments
- Organize, manage and participate in regular department meetings
- Meet and greet guests and VIPs, as well as regular guests, recognizing and anticipating their individual needs
- Identify any development opportunities to improve customer service
- Oversee all safety and hygiene standards so that they are met at all times **Your Profile**: - **BE YOURSELF** - Be authentic and yourself
- Successfully completed vocational training in the hotel industry or comparable qualification
- Passionate about the Hotel Industry
- Proven work experience as a Room Division Manager in a 4* hotel environment
- Thorough knowledge of customer service, office management and bookkeeping procedures
- Proficiency in Italian and English (oral and written), German would be a plus
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities, stress resistant
- Good knowledge of the main IT systems and booking systems (OTA)
- Problem-solving skills
- Flexible and adaptable **Your Contact Person**:
**Federica Finotti** HR Assistant Leonardo Lago di Garda - Wellness and Spa Strada delle Greghe 7 37017 Lazise (VR)