The Green Recruitment Company is in the search of a Field - After-sales Engineer to provide technical support for field and remote service activities to work with clients and other stakeholders resolve issues related to Battery Storage Systems.
Key Responsibilities:
- Oversee and perform all on-site technical tasks, including commissioning, preventive, scheduled, and corrective maintenance.
- Focus on resolving post-sale issues efficiently, reducing system downtime, and ensuring fast recovery through strong customer communication and effective information sharing.
- Monitor and assess product performance by working with the monitoring team to analyze operational data from BESS systems, coordinating closely with HQ and the EU technical team.
- Identify and propose technical solutions by collaborating with the HQ team to ensure prompt resolution of system faults.
- Take part in field activities such as system commissioning, troubleshooting, and regular maintenance.
- Assist the help desk team with technical support calls and ticketing system management.
- Work under the guidance of the HSE Manager to assess risks and approve operational procedures that align with HSE standards and regulations.
- Finalize and manage the spare parts list, addressing obsolescence and ensuring compatibility of replacement parts in collaboration with the LATAM and HQ teams; maintain and control stock, consumption and supply chain planning.
- Ensure local teams and service partners are equipped with the necessary tools and spare parts for uninterrupted operations.
- Work closely with the Technical and Training teams to maintain high service quality standards during field operations.
- Collaborate with local service teams, including managers, technicians, and service partners, to ensure smooth and effective technical support.
Required Skills & Qualifications:
- Hold an electrical Certification, Degree or equivalent in accordance with the national regulations and laws.
- Hands-on experience with basic electrical tools (e.g., multimeter, torque wrench).
- Ability to read and interpret electrical diagrams; relevant technical education or work experience preferred.
- At least 2 years of on-site experience with BESS systems, electrical installations, wiring, and system commissioning.
- Proficient in English (spoken, written, listening, and reading), with the ability to write technical manuals in English.
- Hold a driver's license and willingness to travel.
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