About OSL OSL is Hong Kong's first SFC-licensed digital asset platform. We are seeking a Merchant Operations Specialist/Manager to architect the operational backbone of our OSL Pay division, ensuring a world-class experience for our merchants and driving the adoption of crypto payments. Key Responsibilities - Own the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy and optimization. - Design and implement standard operating procedures (SOPs) that enhance operational efficiency and service quality at scale. - Act as the central point for resolving complex merchant issues, coordinating with Risk, Compliance, and Finance to ensure swift resolution. Who We Are Looking For - 3+ years of experience in merchant operations or customer success within payments, FinTech, or a related internet industry. - Proven ability to build, optimize, and manage complex operational processes (SOPs). - Exceptional skill in cross-functional collaboration with teams like Risk, Compliance, and Finance