PpSkills Troubleshooting, Problem Solving, Help desk ticketing systems, Windows macOS support, Basic Networking. /p h3Description /h3 pBCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in Italy. /p h3Responsibilities /h3 ul liProvide first- or second-level contact and problem resolution for customer issues. /li liWork with third-party vendors to remediate complex AV issues as needed. /li liProvide timely communication on issue status and resolution. /li liMaintain ticket updates for all reported incidents. /li liInstall, upgrade, support, and troubleshoot Windows OS, Microsoft Office Cisco Jabber authorized. /li liShould have basic knowledge of the Mac operating system to support Apple PC users. /li liInstall, upgrade, support, and troubleshoot printers and computer hardware. /li liPerforms remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. /li liUse diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. /li /ul h3Requirements /h3 ul liMust hold a valid work permit in Italy /li liSeveral years of experience in the IT field /li /ul /p #J-18808-Ljbffr