The Customer Service Supervisor will provide superior and efficient Order Management Services by efficiently managing information, documentation and product flow to meet both internal and external Customer needs while also assuming overall responsibility for the team they are accountable for.How you'll make an impact:
Prima di candidarsi per questo ruolo, la preghiamo di leggere le seguenti informazioni su questa possibilità, riportate di seguito. Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the orderBased on customer request, checking the availability of the inventoryFollow up with the customer and sales teamComplaint handling related activities (Biokits, communicate with QA dept., FCA)Team Supervision - full responsibility of employee-related activities - recruiting, onboarding, training, performance review, coaching of employees. Establish directions & objectives for the team as well as individual objectives for its members.Ensuring (in cooperation with other departments if applicable) correctness and reliability of price information in the system - price revision, adjustmentsRelationship Management Activities: Primary liaison in team for cross-functional collaborationExternal activities such as visiting customers, in line with country customer focused activitiesRelationship focus in close collaboration with CS management. Accountable for establishing and maintaining Country specific SOPs (Standard Operating Procedures)Backorder monitoringCredit order managementCoordinate on order consignment inventoryCommunicate with Forwarder and Warehouse about shipping operation (timing, preparation etc.)Communication with Regulatory affairs regarding newly ordered items What you'll need: H.S. Diploma or equivalent RequiredBachelor's Degree PreferredMinimum 2 years of previous Customer Service experienceFluent in EnglishAvailability to travel 20% What else we look for: Good computer skills including usage of MS Office SuiteExperience with an ERP software (e.g. JDE)Good written and verbal communication skills and interpersonal relationship skillsAbility to work in a fast paced environmentAdhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control What is it like to work at Edwards Lifesciences in Italy?As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).Benefits Competitive compensation and benefits packageFlexible working hours, remote workingLife InsuranceAccidental Death & Disability InsuranceTelemedical ServicesMeal vouchersService AwardsEmployee Stock Purchase ProgrammeEmployee Assistance ProgrammeComprehensive Wellness programme including preventive cardiovascular screening, educational events, on-site fitness center, lessons with personal trainer, fruit in the office, charity activities and much more. Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. xpavfwm Benefits Policy and components may vary by location.#J-18808-Ljbffr