Join to apply for the Technical Support Team Leader role at team.blue
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Join to apply for the Technical Support Team Leader role at team.blue
Company Overview
Meet team.blue – the force behind the digital transformations of over 2.5 million customers across Europe.
Our mission? Empower them to thrive in the online world, from building and growing to scaling their digital presence.
We provide an array of digital tools, including domains, hosting, email, VPS, and applications, through a collection of respected brands.
Operating in 17 European countries, each brand caters to its unique jurisdiction. Our team of 2000+ professionals share an unwavering commitment to guiding our customers on their digital journeys.
Position Overview
We are looking for leaders who can engage people through significant changes and challenges. We seek individuals who possess empathy and strong listening skills with team members, some of whom have over 15 years of experience in their job and guide them through managing their emotions while leading them to ever-growing, exciting challenges. With continuous changes and new products on the horizon, we need someone with exceptional adaptability. Our motto is "You will NEVER be bored here!" We always value honesty and direct communication.
What You'll Be Doing
* Lead, support, and energize your team—making sure everyone’s clear on goals and knows what success looks like.
* Keep daily operations running smoothly, track team performance, and make sure everything stays on track with business priorities.
* Partner with management to help hire and onboard new team members, making sure they hit the ground running.
* Dive into team performance data and turn insights into clear, actionable reports and updates.
* Spot training needs early and work with local and global Customer Care teams to roll out effective learning plans.
* Handle customer complaints and escalations with care, empathy, and a solution-focused mindset.
* Be the go-to person for the team—ready to jump in on tricky cases, tech hiccups, or process roadblocks.
* Always look for ways to work smarter : test new ideas, improve workflows, and help roll out better solutions.
What We're Looking For
* 3+ years of experience leading teams—ideally in a contact center or customer support environment.
* Solid leadership skills, both in managing direct reports and influencing cross-functional teams.
* Strong communication, customer service, and organizational abilities.
* A proactive attitude and a natural problem-solver mindset.
* Comfortable with web tools and digital platforms.
* Able to use data and team insights to shape smart operational strategies.
* Native or equivalent Italian speaker with excellent writing skills.
* Good level of English (written and spoken).
Nice to Have
* Advanced Excel skills.
* Experience with tools like Jira and CRM platforms.
* Familiar with Tableau.
* Relevant certifications in IT, leadership, or related areas.
Position covered : Spain or Italy
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Software Development
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