Transform the everyday with us
We are looking for an Apprentice for our Customer Service within the Digital Industries business area (Core Automation) who will be trained for 2 years in Milan as a Field Service Coordinator.
During the apprenticeship you will receive comprehensive and state-of-the-art training to develop your personal and professional skills and you will have the support of a mentor to achieve your career steps
Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.
You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.
Your Challenge
As an Apprentice Field Service Coordinator, some of your main activities will be:
* Supporting the scheduling of on-site and remote activities with Field Service Technicians in Italy and/or abroad;
* Assisting in administrative activities related to the purchase and delivery of spare parts, following predefined procedures;
* Preparation of offers and in the processing of customers’ orders, in accordance with internal guidelines;
* Collaborating with Business Unit stakeholders by supporting information exchange and contributing to customer-related activities;
* Providing support in activities related to the coordination of third-party vendors, assisting the team during the different phases of the process;
* Supporting customers during the Field Service process, starting from ticket registration and assisting in follow-up activities, ensuring correct data handling and escalation when required.
Required Entry Qualifications
* You have less than 30 years of age, in accordance with the Italian apprenticeship contract;
* High School Diploma and/or Bachelor’s Degree (or ongoing studies) in Economics, Humanities, Engineering, or similar fields;
* Microsoft Office basic knowledge;
* Proficiency in English and Italian;
* Team player ability, strong communication & interpersonal skills;
* Ability to work in a changing environment;
* Passion to never-stop growing;
* Respect and appreciation of each person’s uniqueness, willingness to co create and share knowledge;
* Eligibility to work in Italy.
What We Offer
* Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement;
* Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options;
* Never stop growing: plenty opportunities for continuous and individual learning journeys
* An inclusive team culture where you can be yourself.
Take a look at our welfare programs, please visit: Benefits e Welfare in Siemens Italia - Siemens IT
Join us and be yourself. Inclusion is our ambition!
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.
Our recruiting team is looking forward to getting to know you!