Role purpose: Provide to Vodafone Top Customers an excellent technical assistance. She/He will demonstrate learning capacities and a proactive approach towards new technologies and tools. Key Accountabilities & Decision Ownership: - Manage in first person all technical requests on Top Vodafone Customers - E2E accountability on Customer for in life management (Incident, change and service requests) - Problem management - Customer Experience management - SLAs accountability Core competencies, knowledge and experience: - Knowledge of Cyber Security fundamentals and tools - Certification in Firewalling technologies (i.e. NSE2/4) - Familiar with troubleshooting - Knowledge of LAN protocols (DHCP, DHCP snooping, 802.1x etc) and segmentation (VLAN VxLAN etc) - Flexible and open-mind attitude toward innovative services and new technologies - Good communication skills (speaking and writing) Must have technical / professional qualifications: - Good English speaking, understanding and writing (at least B1) - CCNP certification or equivalent - Strong accountability and motivation - Academic Background: Engineering Degree Sede preferenziale: Milano: