Technical Support Expert
Deliver exceptional customer service and support by providing timely and accurate resolutions to technical issues and inquiries.
This role requires strong communication skills, technical knowledge, and the ability to work effectively under pressure. Technical Support Experts are responsible for diagnosing and resolving complex technical problems through step-by-step solutions utilizing their own knowledge and established processes and tools.
Key Responsibilities:
* Diagnose and resolve technical issues by guiding customers through step-by-step solutions.
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
* Build and maintain strong relationships with customers by providing exceptional service and follow-up.
* Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
Requirements:
* High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
* Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent in English and Italian. Additional European languages will be advantageous.
* Ability to travel 15% overnight, within territory or locations.
Desirable Skills:
* Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team.
* Ability to think creatively and express innovative ideas.
Working Conditions: This role is based onsite. We recognize the benefits of flexible working arrangements for eligible roles and are committed to providing enriching careers. Explore the flexibility and challenge that this role can provide.
Join our winning team today and accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.