PLoacker is looking for an enthusiastic manager committed to customer satisfaction, people leadership, and passionate about improvements. /ppYou will be responsible for developing, continuously improving, and delivering high standards of customer and sales support, working with a team that cares about our international partners worldwide. /ppbYour Tasks /b /pulliEmpower and engage the Customer Sales Support team (9 people) /liliDeliver excellent services /liliManage relationships with international distribution partners /liliStrategically develop processes and technology to achieve key service outcomes, driving change and digitalization /liliFinalize automation of order-to-cash operations and activate the inside sales team /liliSupport and implement long-term projects /liliEnsure transparent and efficient information flow between external and internal customers /liliIdentify and lead continuous improvement projects /liliCollaborate closely with internal and external stakeholders /li /ulpbYour Profile /b /pulliIdeally 5-10 years of professional experience in customer service /liliLeadership, management skills, enthusiasm, and positive attitude /liliHands-on mentality with high goal- and output-orientation /liliExcellent analytical and problem-solving skills /liliStrong organizational skills with the ability to prioritize and attention to detail /liliExcellent communication, negotiation, and networking skills /liliExperience in an international business environment, capable of handling different cultures /liliAbility to collaborate across all organizational levels and functions /liliComputer skills including MS Office, SAP, CRM (preferably Dynamics), SharePoint, and BI /liliLanguage skills: Fluent English required; German or Italian is a plus /li /ulpbWhat We Offer /b /pulliAn exciting role with diverse tasks and responsibilities /liliA highly motivated team /liliStructured onboarding to ensure quick and successful integration /liliA friendly, collegial work environment committed to shared goals /liliA family-owned, international company caring for people and the planet /liliWork location in Bolzano with options for home office /li /ulpbLocation: Bolzano /b /ppIf this sounds like you, we look forward to your online application in English. /ppWhat awaits you /pulliAn international, family-owned company /liliSupport for professional and personal development via a dedicated platform /liliA structured, detailed onboarding process /liliCompany restaurant with healthy cuisine /liliFlexible working hours and home office options (if applicable) /liliAnd plenty of crispy wafers... /li /ulpbGoodness is a choice /b /ppJ-18808-Ljbffr /p #J-18808-Ljbffr