PpbFB Supervisor - Room Service /b – Casa Brera, a Luxury Collection Hotel, Milan, a Marriott International property /p pReporting to the FB Outlets Manager, the role covers all tasks related to the FB service, including full‑time, five days a week with two days off. /p h3About Casa Brera /h3 pCasa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city's evocative spirit, located near the iconic Teatro alla Scala. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. Favored by locals and guests, Casa Brera is a must‑visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. Guests can savor delicious breakfast options and enjoy a classic Milanese aperitivo. Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. /p h3Room Service Operations /h3 ul liSupervise all Room Service (In‑Room Dining) operations ensuring timely, accurate and discreet delivery of orders. /li liCoordinate with the culinary team to guarantee food quality, correct plating and punctual dispatch of room service items. /li liEnsure trays, amenities and in‑room dining set‑ups meet luxury brand standards. /li liOversee the collection of trays from guestrooms and floors to maintain cleanliness and efficiency. /li liHandle guest requests, preferences and complaints, ensuring a personalized and high‑quality experience. /li liMonitor order‑taking procedures, ensuring accuracy, clarity and proper upselling. /li /ul h3Team Management /h3 ul liSupervise, motivate and support the Room Service and Meeting Room team during the shift. /li liOrganise daily task assignments and ensure team members follow standards and operational procedures. /li liCoach and train staff on service excellence, guest interaction, privacy, etiquette and brand standards. /li liProvide performance feedback and support onboarding of new team members. /li liFoster a positive, collaborative and service‑oriented working environment. /li /ul h3Meeting Rooms Events Support /h3 ul liManage the setup of meeting rooms for events, ensuring layouts, equipment and FB requirements meet client expectations and brand standards. /li liCoordinate with Events, Banqueting and AV teams to ensure smooth execution of meetings and functions. /li liOversee refreshment breaks, coffee stations, lunch breaks and timely room resets. /li liEnsure cleanliness, readiness and maintenance of all meeting spaces. /li /ul h3Amenities /h3 ul liCoordinate the preparation, delivery and presentation of amenities, special setups and in‑room welcome experiences. /li liEnsure accuracy of amenity lists, timing of deliveries and alignment with guest profiles and preferences. /li /ul h3Operational Responsibilities /h3 ul liEnsure daily checklists and task assignments are completed effectively. /li liEnsure Room Service and meeting areas are fully set up, stocked and ready for service. /li liOrder and restock inventory, and maintain accurate records in the purchasing system. /li liFollow all Standard Operating Procedures, brand guidelines, health safety and hygiene standards. /li liConduct shift briefings and liaise with culinary and events teams to ensure alignment. /li /ul h3What You'll Need /h3 ul liStrong passion for luxury hospitality and personalized guest service. /li liPrevious experience in FB operations, ideally in Room Service or Banqueting/Events. /li liStrong communication skills and a warm, guest‑focused attitude. /li liA warm, people‑oriented demeanor and a team‑player attitude. /li liAt least intermediate knowledge of Italian and English. /li liA safety‑first approach. /li liPositive outlook and dependability. /li liFlexibility in work schedule, including weekends, evenings and shifts. /li /ul h3What We Offer /h3 ul liA unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. /li liPart of Marriott International, the largest hospitality brand in the world—this means national and internal promotion opportunities for the right candidates. /li liWorld‑class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family. /li liWork alongside some amazing talent—award winning, experienced hospitality professionals. /li liDiscounted room nights, meals and spa access in more than 9,000 hotels worldwide—because your wellbeing means so much. /li liDiscounts for your friends and family. /li li5 euros breakfast when staying at any of our European hotels. /li liPerformance and recognition programmes. /li liWellness and sustainability initiatives. /li /ul h3Explore Our World /h3 pAs a world‑class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. /p h3You're Welcomed Here /h3 pOur highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. /p pbMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. /b /p /p #J-18808-Ljbffr