Join to apply for the Business Analyst role at Serco1 day ago Be among the first 25 applicantsJoin to apply for the Business Analyst role at SercoChance to make a positive difference in a company passionate about diversity and inclusion.Further information available from the Serco Europe Recruitment TeamJob IntroductionSerco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.We are hiring a Business Analyst with a strong technical experience for the European Commission in Ispra and various locations around Europe.Main ResponsibilitiesKnowledge of the BA cycle for software.Ability to define BPMN and to create UML diagramsExcellent communication and presentation skills in EnglishAbility to elicit needs and requirementsAbility to document and analyse stakeholders’ needs and requirementsExperience in writing use casesAbility to write comprehensive technical analysisAbility to identify improvement opportunities and to lead workshops and discussionsContributing for designing, validating and testing system featuresResponsible for training relevant stakeholdersSupports business experts and product owners during the definition of requirements and software developmentHelping organise comprehensive and quality UAT through assisting users in developing test casesDesirable: CCBA/CCBP certification, knowledge of the PM2 methodologyHighly desirable: knowledge of ServiceNowSuccessful CandidateLEVEL OF EDUCATIONBachelor's or Master's degreeKNOWLEDGE AND SKILLSExperience in the business process modelling area and related tools.The candidate will be able to capture user needs and business concepts using mainstream methodologies (e.g. Agile, RUP, UML …).Candidate should have knowledge of usability and User Interface design, very good command of English (written and oral), the ability of analysing, organising and presenting data.Capability of integration in an international / multi-cultural environment will be an asset.About The CompanySerco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice Immigration, Transport, Health and Citizen Services, delivered in UK Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | EuropeWhy should you join Serco ?Chance to contribute to innovation in the public services sectorA company passionate about diversity and inclusionPermanent employment with comprehensive Serco Benefits package.We are diverse and inclusive organisationAt Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment TeamImportantAny offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.Please contact the recruitment team if neededData Protection:For more information on how the personal data is processed, please see the link Data Protection policy here.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionAnalystIndustriesIT Services and IT Consulting and Government Relations ServicesReferrals increase your chances of interviewing at Serco by 2xSign in to set job alerts for “Business Analyst” roles.EPM Business Analyst (Fixed-term Contract)ICT - BUSINESS PARTNER OPERATIONS QUALITYQuality Control Analyst – Categorie Protette (L.68/99)Consultant Agentic Process Automation (all genders)SAP Finance Controlling Senior AnalystDigital Video Analyst - German Speaker (On-site in Barcelona)We’re unlocking community knowledge in a new way. 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