Deadline Date: Friday, 2 May 2025
Requirement: Provision of SATCOM Technical Support Services
Location: Lughezzano, ITALY
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed: 47,106 EUR
Period of Performance: 9 June 2025
2026 Option, 2027 Option, 2028 Option
Required Security Clearance: NATO SECRET
Project Specifics:
Background:
The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO’s political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO’s technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.
NIMSC SATCOM Business Unit provides NATO and its Partners with scalable, protected, secure, reliable, and integrated SATCOM Services with focus on NATO Operations, Crisis Response, Missions, Exercises and Business Continuity. NIMSC SATCOM has Life-Cycle responsibility for SATCOM Capabilities and Services. NIMSC SATCOM offers Capabilities and Services that are designed, integrated and tested to operate based on Satellite Communication Technologies, accessible from any location on the Globe. NIMSC SATCOM operates the NATO Satellite Communication (SATCOM) Ground Stations in Kester (BEL), Lughezzano (ITA), Atalanti (GRC), Izmir (TUR), Eggemoen (NOR), and Costa Da Caparica (PRT).
Objective:
The main objective of this Statement of Work (SOW) is to provide SATCOM support services to keep satellites anchor stations systems fully functional and operational.
Problem Statement
Current State: Our satellite ground stations are experiencing technical challenges due to workforce gap that requires immediate and specialized support.
Impact: These issues could cause significant disruptions to our satellite communications operations, impacting overall mission effectiveness.
End State: By addressing these challenges, we aim to achieve stable and efficient satellite ground station operations with minimal downtime.
Vision and Expected Outcomes
The goal is to hire a service provider for SATCOM support services, which provide a support technicians to ensure continuous and effective support for our satellite ground stations. The desired outcomes include:
* Enhanced reliability and performance of satellite communication systems
* Timely resolution of technical issues to minimize operational disruptions.
* Improved overall efficiency and effectiveness of ground station operations.
General Requirements:
* The Contractor shall manage and be responsible for all activities mentioned in the Section 2.
* The Contractor’s personnel shall be knowledgeable and experienced in the nature of the tasks and activities of the Service.
* The Contractor’s personnel shall possess valid Personal Security Clearances for the duration of the Contract performance.
* The Contractor’s personnel shall be courteous and professional in dealing with NATO and Purchaser’s staff.
* The Contractor’s personnel shall have sufficient knowledge in English language to allow smooth verbal and written communication.
* The Contractor’s shall strive to lower the rotation of personnel and maintain the same staff working under this SoW.
* The Contractor shall seek Purchaser’s approval prior to appointing new personnel to work under this Statement of Work.
* The Purchaser will support the Contractor’s personnel with access to the IT systems as required. The Contractor shall submit requests for change of Contractor’s personnel at least 30 days in advance.
* The Contractor shall install and operate the equipment following the manufacturer’s requirements.
* The Contractor shall minimize the impact to the service during the execution of the work.
* The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the work.
* The Contractor’s personnel will report to and receive guidance from The Station Commander, Station Engineer Lead and Service SATCOM Operations Lead.
* The Contractor’s personnel shall follow local procedures to obtain physical unescorted access to the SATCOM Sites and logical access to the networks in scope.
Requirements:
Service Delivery Requirements:
The Contractor’s personnel should fulfil the following requirements:
* Ability to work on 24/7 shifts
* Security Classification: NATO SECRET
* Language Proficiency: English: B2 + Local assignment language fluency
Past Performance and Qualifications:
* High school diploma or a degree in electronics or a related network/ communication field experience of 10 years is required.
* At least 5 year of experience as a satellite technician or in a similar role.
* Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools.
* Excellent customer service and communication skills.
* Valid driver’s license and reliable transportation.
* National Certification: BA4 / BA5, Working at Heights (Kester)
* Preferred Certification CompTIA A+ or Network+ certification