Work in an inspiring workplace that meets social values and offers an agile company culture. Be proud of your job and share your aspirations with colleagues and managers with total transparency.
WHAT WE PURSUETransparency and Inclusion
An inclusive work environment helps people feel appreciated and encourages creativity. We also strive to maintain the highest openness between managers and teams.
Teamwork
Writing high-quality code and continuously improving are the main pillars of our job. Nonetheless, we are sincerely committed to improving the quality of care for all people.
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We are looking for a Customer Success Manager to join our Mia-Care Team.
As a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and enhancements. This is a critical role that bridges the gap between our clients and our product development team, ensuring mutual success.
Activities
* Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations;
* Understand and align with the client’s business goals, challenges, and objectives to deliver tailored solutions;
* Collaborate with clients to create a comprehensive adoption strategy that ensures they derive maximum value from our software;
* Identify and address any adoption roadblocks or challenges and develop solutions to overcome them;
* Proactively inform clients about product updates, enhancements, and new features
* Identify upsell and cross-sell opportunities that align with the client’s evolving needs and objectives;
* Work closely with the sales and marketing teams to drive additional revenue from existing accounts;
* Act as the primary point of contact for client concerns and issues, working closely with the support and technical teams to ensure timely resolution;
* Data Analysis and Reporting.
Required Skills
* Bachelor’s degree in a relevant field;
* Proven experience as a Customer Success Manager, Account Manager, Product Owner or similar roles in a B2B software company;
* Strong understanding of the software and technology industry;
* Excellent communication, presentation, and negotiation skills;
* Problem-solving and strategic-thinking abilities;
* Ability to analyze data and derive actionable insights;
* Customer-focused mindset with a passion for client success;
* Strong project management and organizational skills;
We Offer
* Hybrid Workplace
We believe in work-life balance and know that smart working is one of the tools to achieve a more human-scale lifestyle. We recognize the value of teamwork, combining smart working with in-presence moments to be able to compare, exchange ideas, and move projects forward. We typically work 50% of our time from the office.
* DE&I
As stated in our Manifesto we reject any form of discrimination and we strive every day to embrace diversity and guarantee inclusion.
* And..
o Training path and access to Mia-Platform hub, with a vastity of training courses;
o Creative and agile environment;
o Team building and many surprising events;
o Ticket restaurants;
o Corporate benefits with significant discounts on the purchase of different types of services (gyms, travel, technology, language courses).
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