Team Leadership & Coordination
* Lead, organize, and develop a team of 3–5 field service technicians
* Plan and coordinate field assignments, considering resource availability and priorities
* Provide technical and administrative guidance, training, and continuous support
* Drive ongoing improvement of service processes and team performance
Field Service Operations
* Perform maintenance, repair, and installation work on mechanical and electrical components of biogas plants
* Diagnose and resolve technical faults and ensure timely issue resolution
* Handle customer complaints and warranty cases professionally and efficiently
* Plan and coordinate your own travel and service assignments
Customer Support & Communication
* Act as a key contact for customers, providing technical advice and operational guidance
* Deliver on-site and remote support to ensure smooth plant operation
* Increase customer satisfaction through reliable, high-quality, and timely service delivery
* Conduct training sessions when required
Process Improvement & Reporting
* Monitor and optimize service and maintenance processes to improve efficiency and productivity
* Coordinate service activities closely with internal departments (e.g., service office)
* Prepare service reports, documentation, and performance analyses
* Contribute to continuous improvement initiatives within the service organization
Qualifications & Experience:
* Technical background in mechanical, electrical, or industrial engineering
* Proven experience in field service, ideally in the biogas or renewable energy sector
* Initial leadership experience or strong potential to lead a team
* Excellent troubleshooting and problem-solving skills
* Hands‑on, structured, and solution‑oriented working style
* Strong communication and customer relationship skills
Languages
* Italian and English (good working proficiency)
* German is a plus
Location & Travel
* Base: Rovereto, Italy
* Travel requirement: approx. 50% on‑site at biogas plants across Italy
* A responsible leadership role in a growing renewable energy sector
* A combination of technical work and team management
* Opportunities to shape and improve service processes
* A collaborative and service‑oriented working environment
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